Shipments are fulfilled as soon as your order is verified, it may take up to 72 hours to process and ship your order during business days (Monday - Friday).

After your order has been shipped, delivery time is 5-10 business days. Please keep in mind that during holidays or limited edition launches, this time may vary.

To ensure the best delivery service, we ship using the top carriers.

We process and complete orders as quickly as possible. If you have any modification requests or need to cancel, please contact immediately after placing your order at support@vlacks.com.
We cannot guarantee that we will be able to cancel or modify, but we will try our best to accommodate all requests.

You can return your order within 14 days.

If 14 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in the original packaging and the tag must be attached.

Several types of goods are exempt from being returned. Perishable goods and personal care items i.e. soaps, other cosmetics and face masks cannot be returned. We also do not accept returns of products that are intimate, sanitary goods or hazardous materials i.e. condoms.

Digital goods cannot be returned due to the nature of the product.
Link to our returns policy

We do not store any of your card information on our website. We use Razorpay Payments, a reputable and secure payment processor available, for processing all of our online transactions.

For products that are sold out, please find the ‘notify me when available’ button on the product pages and add your e-mail address to the Waitlist.
Once the product is back in stock, you will be notified via e-mail.

If the product received is damaged, we can help. Please e-mail photos of the damaged products, a brief description of the damage, the order number to support@vlacks.com.
We will follow-up with next steps as soon as possible.

First, please check the package carefully.

In most cases, the items might still be in the box.

Before you get worried that some items are missing from your parcel, make sure you have thoroughly checked the packing materials.

In some cases, some items are shipped separately and you would receive different tracking numbers if it is the case.

Second, contact us
If a product is missing, we can help. Please e-mail photos of the shipping label and the box with the items received, a brief description of the situation, the order number to support@vlacks.com.
We will follow-up with next steps as soon as possible.

You can tell us about your missing item within 14 days. If 14 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or reship.